Terms & Conditions
Ceiling Grids Payment Options
All the equipment, tools and accessories you need to install your suspended ceiling for less – and a host of secure ways to pay:
- Stripe – Debit & Credit Card Payments
Stripeis a secure and reliable payment gateway who process transactions to Elavon merchant bank in a secure way.
Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, we use the best-in-class security tools and practices to maintain a high level of security at Stripe.
For more information on Stripe payment security, Click Here.
Got a PayPal account? Select this option at the checkout and you’ll be redirected to PayPal’s secure server. Login to your Paypal account to complete the transaction.
If you don’t yet have a PayPal account but would like one please select the ‘pay by PayPal’ option and follow the onscreen guidance.
We do not store your credit or debit card details. Ever. All card details are securely processed in compliance with full PCI (Payment Card Industry) requirements.
- Telephone Payment
Perhaps you need to ask us a question about your suspended ceiling? You can complete your order at the same time. Just have your card at the ready when you call and we will email you an invoice with a pay now button.
Ceiling Grids Delivery Options
- 3-5 Working Days Delivery & 24-28 Hour Specials
Due to our large variety of products, we use national and in some cases, international courier services. These couriers allow us to provide fast and reliable delivery options to our customers, we do however recognise that couriers do not always delivery on time, or in the way some customers have asked for. As a company we do our upmost to ensure a safe and reliable delivery service, but cannot be held liable for deliveries that have not been delivered within a time frame, if the issue is caused by the courier being delayed or mistakes made.
We will always work our hardest to ensure your items are delivered on time and in perfect condition, and due to our hard efforts, we have over 98% of deliveries arriving in good time and condition. We would ask that customers please discuss any restrictions, changes or special requests on deliveries to help us service your order. If you have opted for our 24-48 hour special delivery option, we will of course have your goods dispatched in time and booked on the correct service. Our couriers will always refund delivery costs if they do not deliver in time so please discuss with us about having the delivery costs refund if this has happened.
How Do I Order?
Here’s how it works:
- Buy your suspended ceiling, tools and accessories at the online store
- Go to Checkout. When you select ‘credit or debit card’ your order is encrypted and passed to a Stripe or PayPal gateway
- You enter your card details, with the added security of Verified by Visa and MasterCard® SecureCode™
- When you’re done, you’ll be passed back to us.
It’s simple, safe and as secure as it gets. We do not hold any customer card details on our website.
Terms & Conditions Of Sales
CeilingGrids.co.uk is a trading name of Sorrel Enterprises Ltd. All materials purchased from Sorrel Enterprises Ltd must be paid for in full on collection of goods, or if delivered, before delivery. Delivery quotes are subject to UK Mainland delivery only, for areas such as Scottish highlands or jersey, please ask for price update.
- CeilingGrids Returns & Damages
All orders from Sorrel Enterprises Ltd (CeilingGrids.co.uk) are subject to a 30% re-stocking fee if the customer wishes to return their goods. Damaged goods must be reported within 24 hours of delivery, failure to do so will mean that we are not held liable and therefore no refund will be given. For any thermal, acoustic and fire rated specific products, we like to ensure that the product is correct for your application so please feel free to request data/specification sheets that we will pass on from our manufacturers. Sorrel Enterprises Ltd cannot be held liable for any products that were ordered incorrectly by our customers as the items on this quotation should be checked before purchase. Our MF (Metal Framework) ceiling products vary in brand. If it is a British Gypsum MF product, we will specify this for you, if the items do not specify British Gypsum, then the product will either be a non-specific brand. All of our metals are made by reputable manufacturers. Please ask your sales adviser for more information. All goods on our provided invoices remain the property of Sorrel Enterprises Ltd until all outstanding invoices are paid in full.
- Pre-Order Products
We offer products on a pre-order basis so that you can be added to a service queue, to which will will contact you when the product becomes available for delivery. Most of our pre-order products have a costing of £0.00, this is not the price that you will pay and does not mean that you have ordered and paid for the product. In this instance of a £0.00 products, please email us or call us with your order information and we will provide you with a quotation and lead time. We will not be held liable for any extended waiting times on products as the timescales will be provided on enquiry only from the manufacturers